IMPORTANT NOTE: TEMPORARY ROUTE CHANGES IN EFFECT FOR ALL TOURS DUE TO OPTUS STADIUM BRIDGE WORKS. READ MORE
Terms & Conditions
The Terms and Conditions detailed below apply when hiring a Little Ferry. When you provide your credit card details to secure your booking, you agree to accept these terms and conditions.
Cancellations and changes should be made in writing by email to [email protected]. Cancellations or changes shall not be effective until acknowledged by Little Ferry Co.
If cancellation is made less than two days of the confirmed booking, Little Ferry Co. will charge 100% of the quoted fee to the nominated credit card, except in the case of an extreme weather event or warning.
If you are to cancel a confirmed advanced booking made for the same day of travel, 100% cancellation fee will be applied within a minimum of 4 hours’ notice prior to scheduled pick up time, except in the case of an extreme weather event or warning.
If you fail to arrive for your booking, it will be deemed as cancelled if the ferry has waited for 15 minutes, then 100% of the quoted fee will be charged.
Cancellation of a booking will not be transferable to another day unless the change is requested 2 days or more from the original confirmed booking date.
Any booking is inclusive of up to 11 passengers in total for the journey. All bookings are exclusive, whereby your ferry booking is not shared with any other parties.
Amendments to booking dates/times
If you do need to amend your confirmed booking date or time, you must notify the Little Ferry Co. by phone at least 2 days beforehand. We will do our best to accommodate your request. However, we must take other bookings into consideration.
Little Ferry Co. will require a 50% deposit in order to secure your function booking. The balance is due five days prior to the function
Little Ferry Co. reserves the right to charge the credit card supplied by the customer for fees due as a consequence of any cancellations, extra passengers [food charges], waiting time, changes to pick up or destination or extended journeys.
Disclaimer: Our online merchant COMMWEB is located in Australia and is a merchant facility of the Commonwealth Bank of Australia
Weather & Sea Condition Factors
Should there be a weather warning issued by the Australian Bureau of Meteorology or if there is adverse water conditions on the river, Little Ferry Co. may determine that it is unsafe to travel. At no cost to the customer, we reserve the right to cancel any affected bookings, with no liability held against Little Ferry Co. by the customer for any losses incurred.
In the unlikely event of a mechanical breakdown, Little Ferry Co. will endeavor to provide an alternate ferry for you as soon as is practical if there is a significant delay pending as a result. Little Ferry Co. will not be held liable for any losses or inconveniences incurred by the customer as a result of these unforeseen circumstances.
Should you have any questions regarding these Terms and Conditions please contact us by email at [email protected] or phone 0488 777 088
Responsible Service Of Alcohol
Notwithstanding that we are not supplying alcohol, our Skippers retain the ultimate responsibility for the safety and welfare of those onboard the vessel at any time whilst under their command. Accordingly our Skippers ensure that behaviour onboard complies with Western Australian Responsible Service of Alcohol laws and guidelines. They have the authority to refuse the carriage of any passenger deemed unduly influenced by alcohol or illicit drugs. No refunds will be provided to passengers asked to disembark for these reasons.
As a part of our house policy a neat casual dress standard applies. Please note that guests wearing work boots, high visibility work wear, singlets or sleeveless Tshirts will not be permitted aboard
Damage to Property
The client is responsible for the conduct of the client's guests and indemnifies the vessel for all costs, expenses, damage and loss caused by any act made by the client or the client's guests.